Refund Policy
Understanding our refund and cancellation policies
Last Updated: August 07, 2025
1. General Refund Policy
Refunds are processed according to the fare rules of the airline and the type of ticket purchased. AeroSwift facilitates refund requests but the final decision rests with the airline.
2. Refundable vs Non-Refundable Tickets
Refundable Tickets
- Can be cancelled for a full refund
- May have cancellation fees
- Refund processed within 7-14 business days
Non-Refundable Tickets
- No refund for voluntary cancellations
- May be eligible for credit/voucher
- Taxes and fees may be refundable
3. Cancellation Timeframes
| Cancellation Time | Refund Amount | Processing Fee |
|---|---|---|
| Within 24 hours of booking | Full refund (if flight is 7+ days away) | No fee |
| More than 24 hours before departure | According to fare rules | $25 processing fee |
| Less than 24 hours before departure | No refund (non-refundable fares) | N/A |
4. Airline-Initiated Changes
If an airline cancels or significantly changes your flight:
- You're entitled to a full refund regardless of fare type
- Alternative rebooking options may be available
- Compensation may apply under certain circumstances
5. How to Request a Refund
To request a refund:
- Log into your AeroSwift account
- Go to "My Bookings"
- Select the booking you want to cancel
- Click "Request Refund" and follow the instructions
- Or contact our customer service team
6. Refund Processing Time
- Credit Card: 7-14 business days
- Debit Card: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfer: 10-15 business days
7. Special Circumstances
Refunds may be considered in special circumstances such as:
- Medical emergencies (with documentation)
- Death in family (with documentation)
- Military deployment
- Natural disasters affecting travel
8. Contact Us
For refund inquiries, contact us at:
- Email: refunds@aeroswift.com
- Phone: +1 (555) 123-4567
- Live Chat: Available 24/7 on our website